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At Rollins Soap Co., we stand behind the quality of our products. If you’re not satisfied with your order, we’ll do our best to make it right.

Returns

Due to the personal care nature of our products, we do not accept returns on used or opened items for hygiene and safety reasons. However, if your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll replace it or issue a refund.

For unused and unopened items, returns may be accepted within 14 days of delivery. Items must be in their original condition and packaging. Customers are responsible for return shipping costs unless the item was incorrect or damaged.

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Refunds

Once your return or issue is reviewed and approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

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Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please place a new order and contact us regarding the original item.

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Order Issues

If your order is lost, damaged in transit, or incorrect, please reach out to us at [your email here] with your order number and a brief description (photos help). We’ll resolve the issue as quickly as possible.

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Final Sale Items

All sale or discounted items are final sale and not eligible for return or refund.

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Contact Us

For any questions or concerns, contact us at:
[email protected]

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Rollins Soap Co.

“We’re a small business and take pride in what we sell if something’s off, we want to fix it.” – Rollins